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With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.

POSITION:   APPLICATION ENGINEER – WIDIA PRODUCT GROUP

Executive / Assistant Manager Application – WPG – Gurgaon Location

 

ROLE:

 

  • This person provides product and application support to Customers, Distribution partners and internal company personnel. 

 

  • Ensures client inquiries

 

  • Identifies, monitors, and reports the nature of the client’s product needs or issues and maintains a plan for resolution. 

 

  • If necessary, assigns appropriate engineering, marketing, manufacturing resources to ensure the problem is resolved to the client’s satisfaction.

 

  • Works various hours OR shifts as necessary due to department requirements to be open and available for service.

 

  • Communicates the disposition of customer issues and solutions to appropriate Sales personnel and other team members.

 

  • Implements quarterly plans, to support customers, distribution and direct sales representatives.

 

  • Reports on individual contribution to department goals, service levels and measurement standards.

 

  • Writes application bulletins and success stories as assigned.

 

  • Gathers market intelligence and reports on it, on a timely basis.

 

  • On site Product testing and demonstrations as assigned.

 

  • Responsible for the data entry of machining information and tool performance reports.

 

 

REQUIREMENTS:

 

  • An Engineering graduate (Mech or IP) with 8 to 13 years of experience from Cutting Tool, Machine Tool Industry, production, PED is preferred.

 

  • A good combination of Metal cutting / Machining experience and other Educational programs will be an added advantage.

 

  • The candidate needs to be fluent in English & Hindi.

 

  • Strong verbal and written communication skills required.

 

  • Proficient with Microsoft Word, Excel and PowerPoint – a Must.

 

  • Ability to function as a "Problem Owner" for most of the day-to-day application and products issues. 

 

  • Ability to initiate problem escalations, track these assignments and follow up with Technical engineering, Marketing resources and Vendors.

 

  • Should have proven technical ability & cutting tools knowledge.

 

  • Show the desire to provide excellent customer experience.

Equal Opportunity Employer


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