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With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.

 

 

 

To our Customer Service Centre in Poznań we are looking for:

 

Customer Service Representative with Czech or Slovak

 

Key responsibilities:

  • Serving customer’s quotation through preparation, sending and monitoring offers
  • Serving orders through checking if they are correct with the offer or current trade conditions with customers, reconciliation of any ambiguities, putting the order into the system, sending the confirmation
  • Monitoring of the deliveries dates and sending requests to production to speed up the deliveries
  • Stock transfer management between stocks for the very urgent tools
  • Control and actualization of the orders
  • Invoicing for customers
  • Ordering tools for tests
  • Analyzing and solving problems connected with sales process
  • Cooperation with the Finance Department in the process of debt collection
  • Giving customers all trade information in response to written and verbal questions
  • Active cooperation with Sales Engineers in order to develop sales
  • Servicing customers’ complaints and returns of the articles
  • Putting new customers in the SAP system and conditions agreed with them
  • Constant qualifications development through self-education and active participation in trainings

 

Knowledge and experience:

  • Very good knowledge of Czech or Slovak
  • Knowledge of English on communicative level
  • Ability to effectively communicate verbally and nonverbally
  • Previous experience in customer service is a must
  • Good knowledge of MS Office (Word, Excel)

 

What we offer:

  • Competitive salary and a package of benefits
  • Opportunity to work in a small team of highly professional colleagues
  • A work environment to develop your skills and knowledge
  • Friendly and motivated multinational group of employees

Equal Opportunity Employer


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