Diese Stelle teilen

Customer Service Rep - German market

Datum: 12.09.2021

Standort: Poznan, WP, PL

Unternehmen: Kennametal, Inc.

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.





Customer Service Representative for German market


Place of work: Poznań


An excellent opportunity has become available to join Kennametal as a Customer Service Representative for the German market.

The successful candidate will be responsible for a broad variety of administrative and support related tasks that cover the order life-cycle process. We are looking for an outgoing, socially confident person with customer support experience, or previous experience in a customer facing environment.



Key responsibilities:

  • Supporting the local shared service in Germany
  • Direct email and phone contact with customers and Sales Department
  • Serving Order to Cash process through quotations, orders preparation and delivery monitoring in SAP
  • Handling complaints and returns in SAP and CRM systems
  • Active cooperation with sales engineers, production, logistics and finance to deliver highest customer service standards


Knowledge and experience:

  • Completed Ecommerce training or equivalent work experience
  • Fluent German and English language
  • User knowledge in SAP, CRM, MS Office
  • Previous experience in customer service is a must



What we offer:

  • Stability and solid work environment
  • Competitive salary and bonus system
  • Active package of benefits (Multisport, Lunch Pass, Sodexo Flexi, Medicover, language courses)
  • Opportunity to work in a small team of highly professional colleagues in multinational environment




As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people.  We are an Equal Opportunity employer.