Analyst Network Delivery-India

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.

Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Job Title: Analyst Network Delivery

Job Location: Bangalore

Roles & Responsibilities: 

Network Security:

• Maintain firewall infrastructure, including firewalls, VPN gateways, and related security appliances.
• Develop and enforce firewall policies, rules, and access control lists based on industry best practices and organizational security requirements.
• Conduct periodic firewall audits to ensure compliance with security policies and regulatory standards.
• Troubleshoot and resolve firewall-related issues and connectivity problems.
• Perform regular firewall software upgrades and patch management to maintain system stability and security.
• Document firewall configurations, policies, and procedures for future reference and knowledge sharing.
• Provide support and guidance to other IT teams and end-users regarding firewall-related inquiries and issues.

Network Operations:

• Troubleshooting severity 1 & 2 Issues in the devices.
• Provide support to Network hardware/software/configuration as assigned by     
• Monitoring Team – Timely closure of incidents. Quality of resolution notes
• Keep customer satisfaction high.
• Reduce user downtime.
• Analyze chronic problems.
• Provide Industry best practices and Standards.
• Maintain the hardware Inventory Update to date.
• Provide specialized hardware / software / network problem diagnosis / resolution.
• Route physical problems to onsite hands and feet support staff
• Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
• Upgrades based on new technology/New deployments.
• Create Standard Operating Procedure (SOP’s)
• Network Capacity Planning
• Packet Capture Analysis

Device Knowledge: Cisco Routers/Switches/PaloAlto/Citrix Load balancers

Project Competencies and Behavioral Competencies:

• Resolve technical issues & ensure smooth operation Maintaining client SLA.
• Effectively collaborates and communicates with the stakeholders.

Certification expected:  Knowledge of CCNA and CCNP is highly desirable.

Equal Opportunity Employer