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Celebrating its 80th year as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.
 

Job Title: Specialist Service Operations

Location: Bengaluru, India


Within a global team, you will be responsible for providing frontline support to our end users across all geographies and enterprise systems.

 

Key Job Responsibilities
 

You will be reporting to the GSO (Global service operation) Team Lead in Bangalore, India.  We will rely on you for proper diagnosis of any IT related issue, and escalation to central teams if need be. You will also participate in the projects of new offices, moves, and extensions which are common in our dynamic, fast-paced environment.

You are responsible for user satisfaction and smooth efficient support and you will play a key role in improving user adoption of our tools and solutions. The position may require ad-hoc travel

 

Education, Work Experience, Skills, Certificates Required

 

  • Ability to prioritize and follow up issues with method and efficiency – multitasking.
  • 1 - 3 years’ experience in IT Service Desk environment, in a fast-paced though structured environment (processes)
  • Excellent communication and excellent reporting skills
  • Good level of autonomy
  • Fluent German speaker (written & spoken)- will be added advantage because you may be dealing with support for that region
  • Fluent English (written & spoken)
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2013/2016 (particularly Outlook, Lync/Skype for Business/MS Teams/OneDrive) and ideally Office 365
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
  • Good knowledge and experience of mobile phones (iPhone, Android, Windows Mobile etc.) for system configuration (email settings, certificates deployment, application installation, etc.)
  • Good knowledge and experience of Windows environment (Active Directory integration, File/Print server, etc.)
  • Knowledge of network configuration on workstations (DNS, TCP/IP and other networking concepts)
  • Ability to write technical documentation to feed the Service Desk knowledge database
  • Knowledge of a ticketing system and Service Desk procedures.
  • Ready to work 24/7 shift
  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • ITIL Certification
  • Language knowledge: English (speaking / writing) – Advance; German (speaking / writing – Advanced.
  • General IT Technical Skills, good knowledge of Microsoft Operating systems and other commonly used Microsoft products, software distributions tools and other PC Client based software
  • 1-3 years IT experience.
  • Minimum level of education High school/Bachelor’s degree/ Associate