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Sr. Specialist Network Delivery-India

Location: 

Bangalore, KA, IN

REQ ID:  36136

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

 Sr. Specialist Network Delivery-India  

 

Primary Skills                    : Routing, Switching, Firewall (Mandatory)

 

Secondary Skills               : Firewall/URL Filtering/Load Balancers/Wireless (Good to Have)

 

Work Experience             : 4-5 Years

 

Roles & Responsibilities:  Troubleshooting severity 1 & 2 Issues in the devices.

                                            :  Provide support to Network hardware/software/configuration as assigned by Monitoring Team – Timely closure of incidents. Quality of resolution notes

                                            :  Keep customer satisfaction high

                                            :  Reduce user downtime.

                                            :  Analyze chronic problems.

                                            :  Provide Industry best practices and Standards.

                                            :  Maintain the hardware Inventory Update to date

 :  Provide specialized hardware / software / network     problem diagnosis / resolution.

                                            :  Route physical problems to onsite hands and feet support staff

 :  Coordinate H/W Maintenance activity with 3rd Party for hardware    installation, troubleshooting and fixing hardware issues

                                            :  Upgrades based on new technology/New deployments

                                            :  Create Standard Operating Procedure (SOP’s)

                                            :  Network Capacity Planning

                                            :  Packet Capture Analysis                                         

 

Device Knowledge           : Cisco Routers/Switches/PaloAlto/Citrix Load balancers/

 

Project Competencies and Behavioral Competencies: Resolve technical issues & ensure smooth operation Maintaing client SLA. 

                                                                                 Effectively collaborates and communicates with the stakeholders.

Certification expected    :  Knowledge of CCNA and CCNP is highly desirable.

 

Equal Opportunity Employer


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