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Customer Service Rep-Thailand

Location: 

Bangkok, 10, TH

REQ ID:  42621

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.

Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Responsibilities: 

•    Manage customer quote and order by standard procedure
•    Providing the product availability, lead time, shipping information to external customers in the timely manner.
•    Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order. 
•    Coordinate with warehouse and logistics staff to arrange on time shipment 
•    Manage Customer Complain in CRM system , arrange product repair, return/exchange
•    Maintain the customer master data correctly
•    Compile data and prepare reports in standard format
•    Filing the document by follow up the legal requirement
•    Working language is English, Chinese speaking will be preferred. 

 

Requirements:

•    At least fluent in two languages (Mandarin and English)
•    Basic commercial knowledge including pricing, finance, shipping, and export/import.
•    Basic mechanical technical knowledge is a plus (not compulsory)
•    Min. 3-5 years related working experience.
•    Proficient in Microsoft Word, Excel, Powerpoint, etc
•    System processing experience is must, better if SAP
•    Good communication skill

 

Equal Opportunity Employer


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