Customer Service Representative with German

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative with German

As a Customer Service Representative (CSR), you will be responsible within the Metalcutting Demand Generation Team for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience incorporates all experiences from initial contact through to purchase completion. Customer Service is an important sub-area to improve this experience. In this position, you will work closely with commercial and technical departments to provide various additional services around order processing.

Responsibilities:

• Support of new/existing customers
• Close cooperation with the sales, application engineers as well as the engineering department
• Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
• Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
• Complaint management CRM
• Support of sales promotion activities (promotion, campaign, end of quarter)
• Digital document management and filing according to standardized, predefined criteria
• Responsibility for customer satisfaction in general (SLI)

Requirements:

• Very good ability to express yourself in German
• At least 3 years of professional experience in customer service
• Completed commercial or technical education
• Enjoy dealing with people and have a feeling for their needs
• Structured work style as well as ambition and optimism
• Strong cooperation and communication skills, negotiation skills
• High degree of resilience and sense of responsibility
• Enjoy continuous training (SAP, IT, product knowledge)
• Good MS Office skills and ideally experience with CRM systems
• Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

What we can offer:

• Lunch Ticket COBEE
• ADESLAS – Additional health insurance
• Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
• Hybrid work model

As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people.  We are an Equal Opportunity employer.