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Celebrating its 80th year as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.
 

 

 

 

Customer Engagement Representative

Bedford, PA

 

 

Summary

 

This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order enter, order expediting, quoting, returning, pricing and availability.

 

Key Job Responsibilities

 

  • Secure and enter customer orders quickly and accurately
  • Create new customer masters as required
  • Expedite existing orders in response to customer and sales inquiry
  • Maintain working knowledge of existing and new products and services
  • Create and maintain Contact Management System profiles as information is made available. 
  • Maintains proactive communication with customers in regard to order status
  • Efficient and accurate processing of customer orders, inquires, delivery, service, etc.

 

Education & Work Experience

 

Minimum level of education: high school diploma; Bachelor’s Degree a plus

Years of relevant work experience required: 1-3 years experience in customer service, inside sales, industrial customer relations or similar role

 

 

Equal Opportunity Employer


Nearest Major Market: Somerset

Job Segment: Engineer, Telemarketing, Inside Sales, Materials Science, Engineering, Sales, Science