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Customer Service Representative

Location: 

Bedford, PA, US

REQ ID:  32889

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 9,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $1.9 billion in revenues in fiscal 2020. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Engagement Representative

Summary

This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order enter, order expediting, quoting, returning, pricing and availability.

 

Key Job Responsibilities:

  • Secure and enter customer orders quickly and accurately
  • Create new customer masters as required
  • Expedite existing orders in response to customer and sales inquiry
  • Maintain working knowledge of existing and new products and services
  • Create and maintain Contact Management System profiles as information is made available.
  • Maintains proactive communication with customers in regard to order status
  • Efficient and accurate processing of customer orders, inquires, delivery, service, etc.

 

Qualifications:

  • Bachelor’s Degree
  • 1-3 years experience

As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people.  We are an Equal Opportunity employer.


Nearest Major Market: Somerset

Job Segment: Engineer, Social Media, Materials Science, Engineering, Marketing, Science