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Celebrating its 80th year as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.

 

Customer Service/Logistics (Industrial/Vendor Relations)

Fort Mill, SC

 

 

 

Job Summary

 

This Customer Service role focuses on vendor relations, providing front-line support for Kennametal reconditioning operations. The Customer Service Representative will manage vendors, order entry, order expedites, quoting, returns, and price/availability. This position will be based in Fort Mill, SC.

Responsibilities

 

  • Perform tasks within well-defined procedures related to Purchase Order (PO) follow-up
  • Provide order status, quotes and pricing to customers and vendors
  • Manage order entry and order expedites including logistical support
  • Manage return order process and provide logistical support to internal and external customers
  • Maintain organized information regarding quotes and orders and generate necessary reports to supervisors and managers


Experience and Education 

 

Required:

  • High school diploma or equivalent at minimum
  • Minimum 1 year customer service experience 
  • Excellent computer skills with ability to learn new systems quickly
  • Experience with Microsoft Office (Outlook, Excel, and Word)  
  • Strong communication skills - phone, written and verbal 

 

Preferred but not required: 

  • Technical school or college education
  • 1 - 2 or more years in industrial customer service, vendor relations or logistics
  • SAP quote and order experience 


Equal Opportunity Employer


Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

Job Segment: Industrial, Engineer, ERP, SAP, Materials Science, Manufacturing, Engineering, Technology, Science