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Manufacturing Customer Service Representative - Work from Home


Fort Mill, SC, US

REQ ID:  39341

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 9,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $1.9 billion in revenues in fiscal 2020. Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative - 1st Shift (9:00 am - 6:00 pm Eastern)

Location - Remote or Work-From-Home anywhere within the US 



This is a salaried position that provides additional bonus incentives based on team performance. Kennametal offers world-class career growth opportunities in addition to a highly competitive salary, generous paid time off, full benefits from day 1, 401(k) retirement, tuition reimbursement and more. The Customer Service Rep will provide front-line support for customer order entry, order expedites, quoting, returns, and price/availability. 


  • Provide support to both customers and internal departments with information regarding products and status of orders and/or quotes.
  • Facilitate requests from both customers and internal sales for pricing, order entry, order expedite, order tracking and follow up.
  • Working with other departments to ensure a smooth transition of orders through the system to final shipment and follow up with all parties to ensure information is processed properly and the customer is satisfied.
  • Troubleshooting of problems or service issues as related to products.
  • Other additional administrative tasks as requested.



  • 1 - 5+ years of experience within the customer service field
  • Experience in manufacturing industry strongly preferred
  • High School diploma or equivalent
  • Strong computer skills
  • Experience with Microsoft Office (Outlook, Excel, PowerPoint, and Word)
  • Strong written and oral communications
  • SAP quote and order experience is a plus but not required



 As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people.  We are an Equal Opportunity employer.

Job Segment: Materials Science, Industrial, ERP, SAP, Science, Manufacturing, Technology