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Celebrating its 80th year as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.
 

 

 

 

   

Payroll Specialist - HR Shared Services

Fort Mill, SC 

 

 

Summary

 

The Payroll Specialist is responsible for supporting the Americas region and serves as point of contact for employee assistance and information.  Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and HR policies and procedures. This position also supports the department in the administration of assigned transactional work. The Specialist will provide support internally to our Team Members, Supervisors/Managers first, and local HR Business Partners within the US, Canada and Latin America via multiple channels (e.g., e-mail, phone, case management system). The HR Shared Services Specialist troubleshoots customer issues to identify the root cause and determine a solution for items related to payroll, time and attendance, benefits administration, HR system support, and general workforce administration within established service level agreements (SLAs).

 

Essential Responsibilities:

 

  • Respond to customer questions, concerns and issues via phone, email and other methods as it pertains to Time & Payroll Administration; Workforce Administration; Benefits Administration; and other general HR related topics.
  • Quickly and accurately resolves cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures.
  • Time & Payroll Administration:  Assist with the processing of bi-weekly; semi-monthly and monthly payrolls by investigating time card and payroll issues to resolution; assist with data updates through workflow approvals and data entry as needed, and create ad-hoc payroll reports as needed.
  • Workforce Administration:  Process workflow approvals through Company’s HRMS; provide system guidance to customers regarding Employee and Manager Self Service issues; coordinate the employee lifecycle from new hire to separation through data entry; system access; and file maintenance.
  • Benefits Administration:  Handle benefit inquiries and complaints to ensure quick, equitable, courteous resolution through escalation with third-party vendor; act as leave coordinator through data entry; reporting, and communication; assist with benefit entry and reporting as needed.
  • Collaborates effectively with others to execute tasks and fulfill key deliverables within the HR functional area(s) to develop credibility. Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
  • Collaborate with Field HR Business Partners to work on process/policy standardization, compliance, and other projects as needed.
  • Partner with HR Centers of Excellence (i.e. Total Rewards and Talent Development) to support initiatives and administer programs.

 

 

 

Skills / Experience Required:

  • 1-2 years general Human Resources experience
  • Experience as a Payroll Specialist is plus
  • Strong customer service focus
  • Superior attention to detail and ability to multi-task in a highly dynamic environment
  • Continuous improvement mindset
  • Experience with MS Office Suite.
  • Experience with case management systems preferred
  • Experience with ADP eTime or Kronos preferred
  • Experience with ADP Globalview preferred
  • Experience with SAP HCM preferred
  • Outstanding written and oral communication skills
  • Previous payroll experience (include tax or financial background) preferred

 

Competencies

 

  • Customer Focus
  • Drive for Results
  • Interpersonal Savvy
  • Problem Solving
  • Priority Setting

  

 

 

 

 

 

 

 

 

 

 

  

Equal Opportunity Employer


Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

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