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With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.

 

 

 

Job Title: Senior HR Shared Services Analyst

Location: Ft Mill SC

 

The Senior HR Shared Services Analyst will be responsible for the development, implementation and improvement of processes related to HR operations. The incumbent in this role will be instrumental in creating and maintaining documentation of work instructions and process flow chart; will provide analysis and recommendations for operational changes and improvements based on evaluation of data and trends, including utilizing tools and data to assist in monitoring Service Level Agreements (SLAs) to ensure that SSC performance is maintained within set parameters.

 

Roles and Responsibilities

  • Define, develop and maintain concise documentation for procedures, work processes and report generating processes/routines. Ensure standard checklists exist as warranted.  Provide appropriate communication and training materials as needed
  • Collect, analyze, and prepare visual HR related information such as the preparation of scorecards and dashboards as warranted
  • Support smooth transition of Country Specific Processes; to include all HRSSC activities, governance of using HRSSC tools and transition of P-Files as warranted
  • Perform root-cause analysis using performance data, identify performance gaps to define any issues and inform of operations improvements
  • Suggest process improvements that can streamline and improve customer service
  • Keep service center ticket system up to date and provide regular updates to team members on areas of concern and propose action plans to address open issues to ensure timely resolution of tickets
  • Participate on project teams and requirements gathering and analysis for key HRSSC initiatives
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to existing services as well as implementing new services from the Centers
  • Monitor leading practices in shared-service delivery and recommend improvements in services delivery
  • Deliver outstanding customer service daily to both external and internal customers
  • Develop and maintain central documentation repository/SharePoint library to ensure reference material and resources are available and up to date

 

Qualification & Experience

  • Bachelor’s Degree is a requirement
  • Must have similar work experience for 5-8 years
  • Experience working with various HR Systems and high proficiency in all Microsoft products, including Excel, Access, Word and PowerPoint.
  • Ability to learn technology quickly through instruction and self-training
  • Working knowledge of SharePoint
  • Ability to juggle multiple projects and initiatives simultaneously
  • Must be able to work independently and work well on internal and external teams including vendors to identify process improvements, corrective action and preventative solutions
  • Ability to work in diverse, fast paced environment and effectively collaborate across teams
  • Project management experience preferred; Understanding of Lean, six sigma concepts is a plus
  • Detail-oriented and organized with excellent analytic and problem-solving abilities
  • Strong knowledge of HR Business cycle processes and the impact to pay and compensation processes
  • Demonstrate proactive personal commitment to the adoption of new processes and working practices
  • Ability to interact with all levels of management
  • Ability to maintain confidentiality

Equal Opportunity Employer


Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

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