Share this Job

Customer Service Rep-Turkey


Istanbul, 34, TR

REQ ID:  43314

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.

Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative

An excellent opportunity has become available to join Kennametal as a Customer Service Representative in our offices in Umraniye, Istanbul. 


The purpose of this position is to maintain a high level of customer relationships, and ensure Kennametal delivers high standards of service to its customers. 


You will be responsible for a variety of administrative and support related tasks that cover the entry and handling of customer orders in a timely and accurate manner. The ability to communicate in English, combined with a positive attitude and willingness to learn, are more important than prior work experiences. 


Main responsibilities will include:  

  • Customer service communications by phone and emails 
  • Handling quotes, orders, offers, and invoicing for customers 
  • Processing complaints and returns
  • Analysing and solving problems connected with sales processes 
  • Responsibility for customer satisfaction


Desirable education and work experience 

  • Bachelor’s degree 
  • Fluent Turkish, and good level of English are required 
  • Good knowledge of MS Office (Word, Excel, Outlook) and data processing software is required 
  • Ability to communicate well (verbal and written) within the team and with customers 
  • Previous experience in customer service is an advantage


What we offer 

  • A work environment to develop your skills and knowledge 
  • Friendly, vibrant, and motivated team of professional employees 

Equal Opportunity Employer

Job Segment: Materials Science, Social Media, Science, Sales, Marketing