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At the forefront of advanced materials innovation for more than 75 years, Kennametal Inc. is a global industrial technology leader delivering productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 11,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.1 billion in revenues in fiscal 2017. Learn more at www.kennametal.com



Customer Service Representative for Turkish market


Place of work: Istanbul, Dudullu area


An excellent opportunity has become available to join Kennametal as a Customer Service Representative for Turkey.
The successful candidate will be responsible for a broad variety of administrative and support related tasks that cover the order life-cycle process. We are looking for an outgoing, socially confident person with customer support experience, or previous experience in a customer facing environment.


Key responsibilities:
•    Direct email and phone contact with customers
•    Active cooperation with sales engineers, production, logistics and finance to deliver highest customer service standards
•    Serving Order to Cash process through quotations, orders preparation and delivery monitoring in SAP
•    Handling complaints and returns in SAP and CRM systems

Knowledge and experience:
•    Communicative level of English and fluent Turkish
•    Previous experience in customer service
•    Computer literacy with knowledge of MS office (mainly Excel)
•    Well-developed communication skills

What we offer:
•    Competitive salary and bonus system
•    Opportunity to work in a small team of highly professional colleagues



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