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Supervisor Customer Service

Location: 

Milano, MI, IT, 20057

REQ ID:  33180

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

 

 

Supervisor Customer Service

 

 

We are looking for a Regional Customer Service Supervisor for Italy. Our CS team takes care of the Order, Quotation and Complain Management, as well as ensuring the maximum customer satisfaction.

 

We are looking for an experienced CSR with a leadership skillset. Ability to deal with conflicts, solid experience in sales processes and a can-do attitude would be necessary to be successful in this position.

Our office is located in Milanofiori, Assago.

 

 

General responsibilities:

 

  • Functional and disciplinary leadership
  • Control and development of complex business processes
  • Ensure SLA’s (sales-, productivity- and quality goals)
  • Support and motivation of employees
  • Responsible for customer satisfaction and its increase, including analyzing and action planning in core business processes:
    • Quotation Management
    • Order Management Incl. Open Order Management
    • Complaint Management
  • Demonstrating actions in support of the Kennametal Vision, Mission and Values
  • Lead by example, live behaviors that are expected of employees
  • Ethics & Compliance Commitment
  • Actively utilize Operational Excellence tools, key performance indicators and certification programs to exceed customer expectations and to drive a culture of safety and continuous improvement
  • Assure that the PPM Process is fully implemented in area of responsibility, including setting of objectives, regular feedback, coaching and a final review conducted
  • Assure that area of responsibility will be diligent in becoming knowledgeable of and compliant with all applicable laws and regulations
  • Assure that all employees will understand and live the Kennametal Code of Business Ethics and Conduct.
  • Assure that area of responsibility will participate actively to assure adherence to Section 404 of the Sarbanes Oxley Act according to Kennametal’s communicated compliance schedule.
  • Assure that area of responsibility will be diligent in becoming knowledgeable of and compliant with all relevant policies of the Corporation
  • Conduct at least one meeting of my team each quarter during which I will include discussion of Kennametal performance, direction and strategies so that each of my employees may understand the importance of his or her role in accomplishing corporate objectives
  • Recruiting and onboarding of new employees
  • Supporting sales promotions and campaigns (incl. Quarter End)
  • Coordination of vacation planning within team to ensure SLA ‘s
  • Support of large customer projects

 

 

 

Requirements:

 

  • 2-3 years’ experience as Senior CSR
  • Lead, motivate employees and change management attitude
  • Entrepreneurial attitude
  • Able to influence without authority
  • SAP OTC deep knowledge
  • Fluent English and Italian is mandatory

 

 

 

Equal Opportunity Employer


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