Customer Service Rep-UK

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.

Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative

Kennametal in Newport is currently recruiting a Customer Service Representative. The purpose of the role is to undertake all sales office administrative functions and maintain effective communications with the sales team, customers other Kennametal sites and agents.

Duties to include but not limited to:

• Receipt and processing of all sales orders
• Shipping and invoicing all orders, ensuring that the correct documentation is in place
• Liaising with customers, agents, and production departments to ensure that all orders are shipped to the agreed production schedule and ensuring that all parties are kept informed in cases where schedules are changed
• Maintaining accurate and up to date paperwork and electronic files of all orders and deliveries including freight costs, ensuring each delivery can be traced back to the original order
• Maintaining accurate and up to date paperwork and electronic files of all imports
• Maintaining customer files and records
• Preparing customer quotations together with the relevant member of the sales team
• General reception duties

Requirements:

• Experience of working in an office environment in a customer facing role
• Experience of order processing
• Strong working knowledge of MS Word, Outlook, and Excel
• Knowledge and understanding of export procedures, shipping and transport documentation preferred
• Working knowledge of SAP preferred
• Analytical, with good problem-solving skills
• Keen eye for detail and accuracy
• Numerate
• Highly organised and process driven
• Excellent customer service skills
• Driving licence

Hours of Work and Benefits:

• 37.5 hours per week, worked on a flexible basis
• 25 days holiday per annum, plus statutory and bank holidays
• Health cash plan
• Private medical insurance
• Pension contribution
• Death in service cover
• Company sick pay of up to 5 weeks per year

Equal Opportunity Employer