Manufacturing Customer Service Representative - Work from Home


Pittsburgh, PA, US

REQ ID:  43728

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2 billion in revenues in fiscal 2022. Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative – 

Location - Work from Home (equipment provided)


This position is responsible for promoting outstanding customer service daily. They are also providing front line support for customer order enter, order expediting, quoting, returning, pricing and availability.


Key Job Responsibilities:

  • Secure and enter customer orders quickly and accurately
  • Create new customer masters as required
  • Expedite existing orders in response to customer and sales inquiry
  • Maintain working knowledge of existing and new products and services
  • Create and maintain Contact Management System profiles as information is made available.
  • Maintains proactive communication with customers in regard to order status
  • Efficient and accurate processing of customer orders, inquires, delivery, service, etc.



  • HS diploma or equivalent (Bachelors degree preferred)
  • 1-3 Years experience
  • Experience in manufacturing preferred
  • Experience with SAP preferred


Kennametal Inc. is an Equal Employment Opportunity employer. As such, it is the policy of Kennametal Inc. to afford equal employment opportunity without regard to race, color, religion, sex, national origin, age, handicap, disability, marital status, sexual orientation, citizenship status, veteran status, or other protected status, group, or characteristic under federal, state, and/or local law or regulation. It is Kennametal Inc.'s policy to comply with all applicable laws and regulations.

Nearest Major Market: Pittsburgh

Job Segment: Materials Science, SAP, ERP, Social Media, Work from Home, Science, Marketing, Technology, Contract