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With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.

 

 

Supervisor Shared Services Central Europe Region EMEA

Metalcutting Customer Service Department

 

Key responsibilities:

  • Functional and disciplinary leadership
  • Control and development of complex business processes
  • Ensure effective Service Level Agreements execution
  • Support and motivation of employees
  • Responsible for customer satisfaction, including analyzing and action planning in the core business processes

 

    • Quotation Management
    • Order Management
    • Complaint Management
       
  • Demonstrating actions in support of the Kennametal Vision, Mission and Values
  • Lead by example and live those behaviors that are expected by the employees
  • Ethics & Compliance Commitment
  • Actively utilize Operational Excellence tools, key performance indicators to exceed customer expectations and to drive a culture of safety and continuous improvement
  • Assure that the PPM Process is fully implemented in the area of responsibility, including setting of objectives, regular feedback, coaching and a final review conducted

 

Knowledge and experience:

  • Completed commercial apprenticeship and / or completed a business degree
  • Solid experience in Customer Service or Shared Services with proven successful achievements
  • Self-confident handling of customers and employees, including conflict management
  • Strong communication skills, persuasiveness and assertiveness
  • Quick learner, transfer assets, resilience and flexibility
  • Strong customer orientation and organizational skills
  • Fluent English is mandatory, fluent German also required

 

If you have any questions about the position, please contact Halina Kubik at halina.kubik@kennametal.com

 

 

Please add in the CV the following information: "Wyrażam zgodę na przetwarzanie moich danych osobowych przez Kennametal Polska Sp. z o.o.  w celu prowadzenia rekrutacji na aplikowane przeze mnie stanowisko zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)."


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