Specialist Customer Master Data

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Specialist Customer Master Data

Job Summary:

The job purpose of a Specialist – Customer Master Data is to ensure the accuracy, consistency, and integrity of customer-related data within an organization’s systems. This role is crucial for supporting business operations across functions such as sales, finance, logistics, and customer service by maintaining high-quality customer master records.

To manage and maintain the customer master data in the company’s ERP and related systems, ensuring data accuracy, consistency, compliance with internal standards, and supporting operational efficiency across business functions.

Key Job Responsibilities:

• Work closely with sales, finance, and logistics teams to ensure correct customer setup.
• Monitor data quality KPIs and take corrective actions as needed.
• Participate in system upgrades, data migrations, or integrations.
• Train users on data management best practices.
• Distribute leads to sales teams from trade shows, web campaigns, and other sources in Microsoft Dynamics
• Assist global users and data stewards in master data issue resolution.
• Act as a subject matter expert for customer related attributes in SAP and Microsoft Dynamics projects; assist with testing enhancements and upgrades.
• Pull reports and perform ad-hoc analysis. Assist global users with creating reports from multiple data sources, combining data, and other data transformations.
• Run mass updates in SAP systems

Requirements:

• Bachelor's degree in Business Administration, IT, Data Management, or a related field.
• Excellent verbal and written English skills.
• Ability to work with numbers, spreadsheets, and large amounts of data.
• Ability to organize information and data sets, as well as integrate data from multiple sources and identify inconsistencies.
• Proficiency with Excel (VLOOKUP, pivot tables, etc.)
• Must communicate effectively with internal teams to gather and validate customer information.

Equal Opportunity Employer