Manager Customer Service - Manufacturing


Remote, IN, US

On-site or Remote:  Remote
REQ ID:  45183

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Manager - Manufacturing

Location - Remote within the US


Job Summary

The Customer Service Manager will focus on Kennametal’s major customers while handling a team of Customer Engagement Supervisors, Team Leads and Reps. This person will be focused on excellent customer service, setting processes, goals, and performance metrics for reporting into the Leadership Team. While the position will be responsible for 3 office locations. The preferred location would be from our Goshen, IN facility, but we would be open to a strong candidate working remotely within the US and open to travel up to 25%. 


Key Job Responsibilities

  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Organize and develop team structure from various locations – 25% travel
  • Continuous training and development of team members
  • Setting objectives/metrics and manage team member performance
  • Direct supervision of specific location CSR teams
  • Develop and drive a continuous improvement roadmap for customer service
  • Increase electronic order entry of our customers and distributors


Education, Work Experience, Skills, Certificates

  • Bachelor’s Degree preferred; HS Diploma required
  • 1-3 years of management experience
  • 5+ years of overall experience
  • SAP experience preferred
  • B2B experience preferred
  • Proficient with MS Excel


Equal Opportunity Employer

Job Segment: Service Manager, Facilities, Industrial, Customer Service, Operations, Manufacturing