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With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at

Job Summary

The Customer Service Manager will focus on KMT’s major customers while handling a team of Customer Engagement Supervisors, Team Leads and Reps. This person will be focused on excellent customer service, setting processes, goals, and performance metrics for reporting into the Leadership Team.


Key Job Responsibilities

  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Organize and develop team structure from various locations – 25% travel
  • Continuous training and development of team members
  • Setting and Achieving Performance Metrics for managing PPM’s
  • Financial Responsibilities related to reporting on P&L and revenue margins


Education, Work Experience, Skills, Certificates

  • Bachelor’s Degree preferred; HS Diploma required
  • 1-3 years of management experience
  • 5+ years of overall experience
  • SAP experience preferred
  • Proficient within Excel

Nearest Major Market: Fayetteville

Job Segment: Engineer, Manager, ERP, SAP, Materials Science, Engineering, Management, Technology, Science