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Customer Service Rep-China


Shanghai, SH, CN

REQ ID:  34089

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Job Title: Customer Service Rep

Job Location: Shanghai, China


1. Handle quotation, order, contract from customer on time.
2. Track order in system, ensure on time delivery to   customer.
3. Handle customer return and complaint
4. Use call center system to serve customer, meet service level.
5. Create and maintain customer master data in system.
6. Make good record of the business, filing
7. Work with finance team on customer credit control and AR
8. Support salesman the sales data.


1. Bachelore degree above
2. Knowledge of SAP system and Mechanical is preferred.
3. Good English both oral and written
4. Skilled in Microsoft Office

Equal Opportunity Employer

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