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With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 9,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $1.9 billion in revenues in fiscal 2020. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.




Job Summar




This position actively identifies, qualifies, & sells Kennametal products via phone, online chat, & e-commerce.  Attain assigned volume for an assigned geographic area. Promote Kennametal products to existing and prospective customers to achieve sales and margin goals, new sales, and retain existing sales within assigned accounts; results reviewed monthly.  This role possesses an in-depth knowledge of company policies, product lines, technology, and company-endorsed marketing and selling methods. 

Key Job Responsibilities

List each key responsibility in order of importance

Attain assigned volume and margin objectives by identifying, qualifying and selling business to current customers and new buyers and by responding to caller inquires and proactively seeking opportunities.

Accountable for achieving incremental sales set during each FY business plan.

Identify and close short-term sales opportunities.

Partner with outside sales to gain lead insight, perform sales forecasting, account planning and other related sales administrative tasks to grow assigned business profitably.

Accountable for achieving overall sales and margin objectives for assigned geography.

Hand off accounts to Outside Sales when high level of sales is achieved.

Identify qualified leads. Initiate proactive approach of customer relationship management process. (Microsoft dynamics / CRM)

Access SAP to quote price and availability and ask for and enter orders resulting from proactive phone calls.

Manage 20 – 25 outbound calls and emails to an assigned customer base daily.

Active outbound calling to acquire new customers and build the company’s book of business (approx. 20 per day)

Coordinate with Outside Sales reps to qualify leads and win new business when on-site coverage is required to close the deal

Maintain relationships, actively sell and focus on increasing share of wallet with small / medium sized customers (<$50 in annual revenue)

Monitor customer buying habits and proactively look for ways to maintain and increase volume of customer orders (e.g., order reminders, suggestions on new products)

Field inbound calls and qualify e-commerce leads.   Complete quotes. Update pricing sheets.

Works in concert with Sales Support Lead to close sales.


Education , Work Experience, Skills, Certificates

Necessary to perform the job at the minimum acceptable level and preferred


  • Bachelor’s degree in Business, Industrial related field or prior Industrial Sales experience Preferred – Cutting Tool knowledge necessary.
  • 3 - 5 years’ successful experience in Customer Service or Sales functions with inside sales data analytics.
  • At least 3 years of successful experience in telemarketing required.
  • Proficient in Call Center communications
  • Proficient in key sales techniques (patience, understanding needs, persuasion, upselling, and overcoming objections.)
  • Proficient in using computer applications, including telephone and software applications
  • Firm command of understanding Kennametal product information
  • Firm command of assessing customer needs relative to Kennametal products
  • Able to work independently and confidently with little supervision
  • Strong organizational skills
  • Experience with SAP, CRM, and Microsoft Office


Equal Opportunity Employer

Nearest Major Market: Pittsburgh

Job Segment: Engineer, ERP, Sales Rep, Outside Sales, Sales, Engineering, Technology