Analyst Customer Service-India

Location:

Bangalore, KA, IN

On-site or Remote: Onsite

REQ ID: 46309

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Position Background:

Analyst Customer Service

Location: Bangalore

Provide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability.

Manage all the customer requests and be the conjunction between customer and Kennametal internal dept.

procedure
Providing the product availability, lead time, shipping information to external customers in the timely manner.
Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order.
Coordinate with warehouse and logistics staff to arrange on time shipment
Manage Customer Complain in CRM system, arrange product repair, return/exchange
Maintain the customer master data correctly
Compile data and prepare reports in standard format

REVIEW POSITION SPECIFIC QUESTIONS: (FOR PHONE INTERVIEW)

Order entry

Quote create

customer returns handling end to end

3 to 5 yrs- Bangalore

Excel and ppt exp mandatory

industry exp- any

Equal Opportunity Employer

Job Segment: Materials Science, Social Media, Warehouse, Engineer, Science, Customer Service, Engineering, Manufacturing, Marketing

Apply now »