Executive-Customer Service

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Job Description for the position for Executive- Customer Service (MSG)

Location: Bangalore

Education Qualification:

• 1.           B.E. (Mechanical/ Mechatronics) with total 5 years of experience & above; consisting of 2-3 years of experience in machine tools industry.
• 2.           Diploma (Mechanical/ Mechatronics) with total 8-10 years of experience; consisting of 4-5 years of experience in machine tool industry.

Required Technical Experience (Mechanical):

1. Should have hands-on working experience of Special Purpose Machines & CNC General Purpose Machines & VTLs.
2. Should have strong ability to read & understand Mechanical drawings.
3. Should have strong ability to read & understand Hydraulic & Pneumatic circuits.
4.   Should have knowledge of Geometric test chart and alignment checking.
5.  Should have flair & ability for in-depth trouble shooting analysis of field problems.
6.  Should be conversant with QC tools, why-why analysis, root cause analysis, 8D analysis and problem reporting. Interact with HO - Designs and Assembly for CAPA.
7.  Preferred to have knowledge of Cp/ Cpk study and its analysis.
8.  Must have hands on experience for commissioning of the different types of CNC & PLC controlled machines.
9.  Handle independently the field issues, customer complaints and servicing issues.
10.  Plan/ schedule preventive maintenance & shut down maintenance at customer’s site.
11.   Co-ordinate with CFTs for attending field complaints, spares requirement.
12.  Communicate with accessories suppliers to resolve problems related to their units’ problems/ quality issues etc.
13.   Attend break down calls on highest priority.

Preferred Experience (Electrical):

1. Basic knowledge of Fanuc, Mitsubishi & Siemens CNC controls.

2.  Basic knowledge of PLCs like Siemens/Mitsubishi.

3.  Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens & Danfoss etc.

4.  Exposure on checking & editing PLC program for above controllers and make correction would be an added advantage.

 Other important requirements:

1. Good written & spoken English communication skills.
2.  Manageable soft skills, data management & presentation skills.
3.  Manageable soft skills, data management & presentation skills.
4.  Ability of in-depth analysis with strong analytical skills.
5.  Spoken Languages- English, Hindi. Other regional language would be added advantage.
6.  Capability to extend technical support to team to service provider team.
7.  Should have positive attitude and self-motivated.
8.  Create rapport with Customer’s project, production and maintenance team.

Equal Opportunity Employer