Analyst Customer Service-India


Gurgaon, HR, IN

On-site or Remote: 
REQ ID:  43925

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.

Learn more at Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Education Qualification:

  1. B.E. (Mechanical/ Mechatronics) with total 5 years of experience & above; consisting of 2-3 years of experience in machine tools industry.
  2. Diploma (Mechanical/ Mechatronics) with total 8-10 years of experience; consisting of 4-5 years of experience in machine tool industry.


Age Group: Around 28 years.


Location: Gurgaon [Job involves extensive travelling within NCR and at very times across India]


Required Technical Experience (Mechanical):

  1. Should have hands on working experience of Special Purpose Machines & CNC General Purpose Machines & VTLs.
  2. Should have strong ability to read & understand Mechanical drawings.
  3. Should have strong ability to read & understand Hydraulic & Pneumatic circuits.
  4. Should have knowledge of Geometric test chart and alignment checking.
  5. Should have flair & ability for in-depth trouble shooting analysis of field problems.
  6. Should be conversant with QC tools, why-why analysis, root cause analysis, 8D analysis and problem reporting. Interact with HO - Designs and Assembly for CAPA.
  7. Preferred to have knowledge of Cp/ Cpk study and its analysis.
  8. Must have hands on experience to commissioning of the different types of CNC & PLC controlled machines.
  9. Handle independently the field issues, customer complaints and servicing issues.
  10. Plan/ schedule preventive maintenance, shut down maintenance at customer’s site.
  11. Co-ordinate with CFTs for attending field complaints, spares requirement.
  12. Communicate with accessories suppliers to resolve problems related to their units’ problems/ quality issues etc.
  13. Attend break down calls on highest priority.


Preferred Experience (Electrical):

  1. Basic knowledge of Fanuc, Mitsubishi & Siemens CNC controls.
  2. Basic knowledge of PLCs like Siemens/Mitsubishi.
  3. Exposure of handling variable frequency drives like Control Technique, Mitsubishi, Siemens & Danfoss etc.
  4. Exposure on checking & editing PLC program for above controllers and make correction would be an added advantage.


Other important requirements:

  1. Good written & spoken English communication skills.
  2. Manageable soft skills, data management & presentation skills.
  3. Willingness to travel extensively & at times at short notices.
  4. Ability of in-depth analysis with strong analytical skills.
  5. Spoken Languages- English, Hindi. Other regional language would be added advantage.
  6. Capability to extend technical support to team to service provider team.
  7. Should have positive attitude and self-motivated.
  8. Create rapport with Customer’s project, production and maintenance team.







Equal Opportunity Employer

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